+ How will you price my order?
Our pricing is reasonable, affordable, and order-specific since each order is custom. Design work is based on time spent. Pricing of items is based on the type of item, number of colors in your design, number of print placements on each item (front, back, sleeve, etc.), and number of pieces ordered. While we can produce as low as a single item, we offer wholesale pricing for orders of at least 72 pieces per design, and over 1200 pieces per design qualify for case pricing. At every opportunity, we will deliver the greatest product at the lowest price possible.
+ What is the standard turnaround time for orders?
Turnaround time depends on 2 things: 1) supplying existing artwork versus having a new design created and 2) the type of item ordered. Screen printed apparel and accessories can be printed within 3-5 business days upon artwork approval. Embroidered and promotional Items require closer to 2 weeks for completion. While every order is completely unique, it is safe to say turnaround (including shipping) is typically within 2–3 weeks from the initial time that your order is submitted.
+ Can I rush my order?
We are able to rush your order, though rush fees may apply. Turnaround times are based on the complexity of your order and are guaranteed on a first-come, first-served basis. To guarantee your ship date, we’ll need: – Complete Order Details – Print-Ready Files – Shipping Address – Valid Payment
+ Can I order items that I do not see on your site?
Of course! We have countless styles and items available to us that are not featured on our site. Simply call, email, or use the Contact Us or Get A Quote forms to let us know what you’re looking for. We’ll take it from there.
+ Can I send my order requests via email instead of the website?
You can email us directly at email@example.com with your questions and requests. One of our accounts managers will reply and personally handle any further questions and next steps. In your email, please include: – Design File or Concept/Idea – Apparel or Item Type – Apparel Colors (If Applicable) – Quantity – Sizing – Shipping Address – Date Needed By
+ How will my order ship?
We offer customers the ability to safely and cost-effectively ship their order anywhere in the Continental US in 1-5 business days via UPS. Shipping and printing costs are conveniently located on one invoice. We send shipments out daily Monday through Friday, with some holiday exceptions. Typically, orders ship in time for ground delivery. For rush orders, 2 Day or Overnight shipments are options. Ask about our Courier Service for local same-day deliveries, or Freight options for larger orders.
+ Can I ship my order to multiple locations?
Sure! If you’ll be doing some traveling and want your order to ship to your destination(s), be it event location, conference center, or venue, our account managers are experts in arranging drop shipments of finished goods. We can safely and effectively ship or split-ship your order anywhere in the Continental US in 1-5 business days.
+ How can I pay for my order? Can you invoice me?
Checks or money orders can be made payable to PVD Design Co. Cash deposits can be made directly to our account at specific banking locations. We accept most major credit cards, and can also process ACH payments or electronic transfers, which can be paid directly online by clicking a convenient link from your emailed invoice. We can also process payments over the phone. We accept American Express and PayPal. You can wire your payment, but you will be responsible for any wire fees incurred. Payment for completed goods is required upon receipt of the goods. Terms may be available to established businesses with application approval, and should be applied for if needed, prior to placing your initial order.